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Office Network Services, Inc. |
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What are the Terms and Conditions for product sales? |
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Office Network Services, Inc.
Terms and Conditions of Product Sales All customer purchase orders are subject to these terms and conditions and all additional terms and conditions presented on or accompanying an Office Network Services, Inc. (“ONS”) quotation or ONS order acknowledgment. ONS specifically rejects and customer disclaims all printed provisions in customer's printed purchase orders including associated forms and/or documents. These terms and conditions, together with the ONS order acknowledgment shall constitute the entire agreement between ONS and customer with respect to any customer purchase order and the materials and/or services provided hereunder. These terms and conditions supersede any prior or contemporaneous agreements or representations, written or oral. Any amendment of these terms and conditions must be in writing and signed by ONS to be binding on ONS. 1. INVOICE – The BUYER hereby orders from ONS Computer Systems, hereinafter referred to as ONS, the product(s) listed on the front of this document. ONS' systems are built from the highest quality new materials, however, due to standard industry practice, may occasionally contain serviceable used parts. 2. PURCHASE PRICE – The BUYER agrees to pay the total purchase price as specified on the front of this invoice. In addition, the BUYER agrees to pay any sales or other taxes levied on or measured by such purchase price, or arising from the use of the product(s) and any parts or maintenance supplied, including without any limitation, any additional sales, use, gross receipts, privilege, excise, and personal property taxes unless specified in writing on this document. 3. DELIVERY – Delivery shall take place at ONS unless otherwise specified in writing on this document. 4. INSPECTION – The BUYER shall inspect the product(s) at delivery and shall notify ONS of any defects or discrepancies within one day of receipt of product(s). 5. LIMITED WARRANTY – All parts orders are covered under their respective manufacturers' warranties with ONS as executor, where possible. ONS provides, from the date of invoice, a one year limited warranty (unless initial purchase option extends this warranty) on complete computer systems which covers the quality of its product(s) in materials and workmanship. Please see the applicable ONS warranty(ies) document which is incorporated herein by reference. During this period, ONS will repair or replace, at its sole discretion, using new or serviceably used and/or reconditioned parts, all merchandise which proves to be defective. Exceptions to the general warranty are listed below. – Some restrictions apply to large hard drives and other items which require
the purchase of additional warranty coverage.
– Monitors and special order items are covered by manufacturers' warranties only.
Any manufacturers' warranties which exceed one year will be handled directly by the
manufacturers.
– Physical damage voids all warranties. ONS will not warrant any product which has been subjected to improper freight handling/shipping, abuse, neglect, or unauthorized repair or installation. If ONS determines, in its sole discretion that the returned item(s) was/were abused, neglected or otherwise damaged by the BUYER and/or end user, ONS reserves the right to be reimbursed for all of its costs incurred in repairing or replacing such item(s). The applicable ONS warranty also will not cover components not installed by ONS, nor product(s) with broken warranty seals or assembly traces. ONS HEREBY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE FOR ALL SALES OF GOODS, AND ALL WARRANTIES OTHER THAN THOSE WARRANTIES PROVIDED BY ONS IN WRITTEN FORM. 6. TITLE AND RISK OF LOSS – Title and risk of loss or damage to the product(s) shall pass to the BUYER on the date of shipping the product(s) to the BUYER. 7. ALTERATIONS, MODIFICATIONS, ATTACHMENTS – Any alterations, additions, or attachments on the product(s) not authorized in writing by ONS shall solely be at the BUYER's own expense and risk. If operation of the product(s) is affected in any way by alterations, improvements, modifications or installation, the warranty shall be deemed waived by the BUYER, and ONS shall have no further obligations to the BUYER. 8. MERCHANDISE RETURN PROCEDURE – If a product fails during the applicable ONS warranty period, the following procedures must be followed or ONS shall have no further obligations to the BUYER: Call ONS Technical Support to obtain a Return Merchandise Authorization (RMA) Number. RMA numbers will be issued by telephone, fax or e-mail. RMA numbers will be void if merchandise is not received by ONS within 15 days from the date the RMA number is issued. Any merchandise returned to ONS without an RMA number will be refused. The following information must be provided when requesting an RMA number: – Invoice date and Invoice number.
– ONS item number and product serial number.
– Detailed reason for return ONS reserves the right to return any product unrepaired and without notification should the BUYER ship a product to ONS without original parts installed or sold by the manufacturer. Requirements for RMA processing: – Ship defective product(s) to ONS with freight prepaid.
– A copy of original picking ticket or invoice showing the item and its serial number circled
– A copy of the Quality Control Checklist for systems.
– A detailed note describing all problems.
– RMA Number clearly marked on mailing label, not on shipping box.
– All returned products must be packed in the original packaging and be complete or the
warranty may be void. Non-compliance with the above requirements may void ONS' warranty as it applies to the items returned to ONS OR delay RMA processing and will therefore be subjected to the service charges detailed in paragraph 12 below. 9. RETURN FOR CREDIT – All sales returns must be processed through ONS Technical Support or RMA Departments. An RMA number will be issued for all credit returns. To receive credit, product(s) must be returned within 30 days from the invoice date. A minimum restocking fee of 15% of the total invoice price will be charged for all merchandise returned. The return of special order items will be handled in accordance with the manufacturers' warranties and return policies. Returned merchandise for credit OR otherwise in accordance with ONS' RMA policies, will not be accepted unless it is unused and packed in the original container with complete parts, manuals, and accessories, and must be received in reasonable condition after shipping. Defective items returned to ONS after 30 days from the invoice date, but within ONS' applicable warranty period, will be processed in accordance with ONS' general RMA procedures herein described. 10. DAMAGED ON ARRIVAL (DOA) – For all DOA products, the BUYER is required to call for an RMA number within 7 days of the receipt date. 11. LEAD TIME OF SERVICE – All replacements are subject to stock availability and are generally processed within 72 hours of receipt. All shipments returned to the BUYER will be by UPS Ground. The BUYER is responsible for the difference in freight charges if the shipping instructions require express delivery. 12. SERVICE CHARGES – Non-ONS warranty service will be subject to a minimum of 1 (one) hour at ONS' current hourly labor rate. ONS reserves the right to refuse servicing any non-warranty work or non-ONS products. – Product(s) returned without defects – $20.00 per item or $75.00 per system plus $15.00 handling fee and freight plus COD charges.
– Product(s) outside of ONS' Warranty – $15.00 per item plus freight and COD charges.
– Refused Shipment – $15.00 handling fee plus freight and COD charges. 13. Warranty policy is not extended beyond the BUYER listed on this agreement. If the merchandise purchased from ONS is resold by BUYER to a reseller or end user, this warranty does not apply to such reseller, end user or other subsequent purchaser. 14. Cross-shipment of warranty replacement products is limited to the first 30 days from the invoice date and is subject to prior credit arrangements with ONS. 15. Cancellation of all orders will be subject to a restocking fee of 15% of the total order amount, plus any cost of ONS' labor and any costs incurred by ONS for special order items returned to the manufacturer. 16. The BUYER will be charged $25.00 for each NSF or canceled check. 17. A late charge of $25 and interest charges of 18% per annum (0.05% per day) or the maximum as permitted by law will be charged for past due account balances. 18. ONS retains a security interest on the merchandise stated above. The rights and obligations of the parties hereto shall be construed and enforced in the state of Georgia and in accordance with the laws of the state of Georgia. 19. The BUYER agrees to pay to ONS all costs related to the collection of any sum due, including overhead allocated to employee effort and collection fees, legal fees, court costs, expenses incurred, and reasonable attorney's fees. 20. This document constitutes the entire Agreement between the BUYER and ONS. It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealing between the parties and usage of trade shall be relevant to supplement or explain any item used in this agreement. No agent, employee or representative of ONS has any authority to bind ONS to any affirmation, presentation, or warranty concerning the product(s) sold under this Agreement, unless the same is included within this written Agreement. This Agreement may be modified or rescinded only by a written instrument signed by the parties hereto or by their duly authorized agents. Waiver by ONS of any provision hereof in one instance shall not constitute a waiver as to any other instance.
Terms and Conditions subject to change without notice.
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