Everything relating to the proper operation of equipment owned and managed by ONS is included. Otherwise, unless your Service Agreement states differently, it is not included.  

Examples of covered items are: configuring, monitoring, security and functional corrections, repairing and maintaining the hardware and software of the ONS server or the ONS server's UPS. Components of our equipment that fail or degrade in reliability in the course of normal wear and tear will be replaced by ONS at no additional cost to the you. 

If it is unclear that a problem may or may not be caused or influenced by some problem with the server, we will review all available information in our records and verify that all server functions are working properly.  If the server is operating properly, we will inform you of this and provide you with any information we may have so that you can identify and address the problem.  If there is a problem with the server, we will inform you and correct it as soon as possible and notify you when the problem has been corrected.